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Thank You for Trusting CarAid

December 28, 20254 min read

Dealing with car damage is stressful enough. What makes it harder is not knowing what you’re actually looking at, a small repair, or something far more expensive. That lack of clarity affects every decision that comes next.

CarAid exists to remove that guesswork and give car owners clear and honest explanations of their damage and options.

Our goal from day one has been simple:

Give car owners clarity and understanding about their damage and repair options.


Steady Growth, One Estimate at a Time

CarAid usage has grown month after month, not because of promotions or incentives, but because people found the estimates genuinely helpful.

Monthly estimates growth chart showing steady increase from August to December

Chart showing steady month-over-month growth

Over the past few months, CarAid has:

  • Generated thousands of estimates
  • Served car owners nationwide
  • Received hundreds of thoughtful email replies

We don't optimize for volume. We focus on clarity and transparency and the growth has followed naturally.


In Your Own Words

When we email an estimate, we include a short follow-up asking whether it was helpful and if there’s anything we could improve.

Many people simply reply to say thank you.

Those replies have become one of the most meaningful signals that we’re building the right thing.


"This gave me clarity."

Customer testimonial about clarity and understanding repair costs
Customer feedback about detailed breakdown

Several messages mention the same thing: understanding cost ranges, avoiding surprises, and feeling more prepared before talking to a body shop or insurance provider.


"Nothing I would change."

Customer encouragement
Customer encouragement

We take these seriously, not because improvement isn't needed, but because they confirm we're solving the right problem in the right way.


"This helped me decide what to do next."

Customer encouragement
Customer encouragement

For many people, the estimate isn't about repairing immediately. It's about planning, saving, or understanding whether to go through insurance at all.

That's exactly what we want CarAid to support.


A Few Moments That Made Us Smile

Along the way, there were moments that reminded us how universal this problem really is:

  • We generated estimates for Hawaii. And yes, we were genuinely excited to serve the island.

  • We created an estimate for a Rolls-Royce, which was unexpected and fun.

  • CarAid wasn't used only by consumers — mechanics, dealership salespeople, and other automotive professionals used it as well, often to help explain costs to their own customers.

Clarity turns out to be useful for everyone.


Staying Close to the Car Owner

Our vision goes beyond estimates.

Over time, people started asking for more help:

  • "Can you connect me with a body shop?"
  • "Can you help me understand my insurance options?"
  • "What should I do next?"

We've already started responding:

  • We're vetting body shops and exploring a more streamlined way to make introductions

  • In some cases, we've helped people think through insurance vs. out-of-pocket decisions

  • With demand continuing, we'll build better tools where they genuinely add value

What guides us isn't assumptions, it's feedback.


A Simple Thank You

If you used CarAid, whether once or many times, thank you.

Thank you for trusting a new tool.

Thank you for replying to our emails.

And thank you for reminding us that clarity, even in small moments, can make a real difference during a stressful time.

We're excited to keep building, listening, and improving one estimate at a time.

— The CarAid Team


*All feedback shared with personal details removed. Screenshots reflect real customer replies.*

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CarAid Team

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